Stella
Service & Maintenance
Quickly find a qualified service centre near you for repairs,
maintenance and original parts for your Stella e-bike.
Find a service point Contact us
OUR SERVICES
How we make your Stella bike ride like new again
A network of professionals
Your e-bike is in good hands with us. We work with a network of experienced e-bike technicians who know exactly how bicycles are put together. This way, we ensure that your bike can quickly and expertly get back on the road safely.
Parts & knowledge
We have the right parts and specialized knowledge of e-bikes. This allows us to quickly identify and efficiently solve common problems, so you can ride worry-free again soon.
Software & diagnosis
Many problems with e-bikes are in the software or electronics. With professional diagnostic equipment, we read your e-bike and target the malfunctions. This prevents unnecessary replacement of parts and keeps costs as low as possible.
HOW IT WORKS
In 3 steps to a working e-bike
Describe your problem
Fill out the contact form with details about your e-bike and the problem.
We find a technician
We connect you to a qualified service point near you.
Bike fixed!
De monteur repareert uw e-bike met originele onderdelen. Snel en vakkundig.
EXPERIENCES
What our customers say
Knowledge centre focused on total service and sharing know-how, including about special electric bikes. In addition to listening, they are willing to help find solutions. They certainly don't shy away from difficulties. Where other companies gave up, they found the solution. Great service! Highly recommended.
Yesterday afternoon, a mechanic from Onderdelen.bike came by to help me repair quite a few Stella bikes. Everything went fantastically well, great service. Customers can be satisfied again.
What a fantastic company Ebikepartners is, set up by Gert. I was warmly welcomed with coffee and a very professional diagnosis was made of the problems with the Stella Copenhague. With a well-functioning bike, I was happily able to go home. Kudos to the friendliness and expertise of Peter.
CONTACT
Need help with your Stella?
Fill out the form and we will help you find the right mechanic near you. On average, we respond within 24 hours.
500+ affiliated service points
FREQUENTLY ASKED QUESTIONS
Over Stella onderhoud en reparatie
Unfortunately, we cannot take over the warranty from Stella Bikes. We also cannot claim the parts from the original supplier. We understand that this is very frustrating, especially if the bike is not that old.
A large part of repairs can be performed by any bike mechanic, provided they are willing to do so. It may be that a bike mechanic is not open to repairing Stella bikes. On our homepage, you can find all affiliated dealers who want to proactively provide service for Stella bikes.
Het is mogelijk dat je fiets momenteel op verouderde software draait. Met onze speciaal ontwikkelde dealer software kunnen we ervoor zorgen dat je fiets wordt geüpdatet naar de meest recente softwareversie, zodat alles weer optimaal functioneert. Hiervoor kunt u terecht bij een van onze servicepunten.
After validation, we provide service points access to parts, knowledge, and software. We support service points in correctly performing repairs. Ultimately, customer satisfaction of the end user becomes an important indicator for us.
Na je aanvraag nemen wij contact met je op om het probleem kort door te nemen. Vervolgens koppelen wij je aan een geschikt servicepunt in jouw regio. Daarnaast zorgen wij ervoor dat het servicepunt beschikt over de juiste onderdelen en technische informatie voor jouw Stella e-bike.
Ja. Veel storingen bij e-bikes zitten in de elektronica of software. Zilveren en gouden servicepunten kunnen met diagnoseapparatuur storingen opsporen en gericht oplossen.
Veel voorkomende problemen zijn bijvoorbeeld:
Geen of wisselende trapondersteuning
Foutmeldingen op het display
Accu die minder goed presteert
Problemen met motor of sensoren
Elektronische storingen
Met een goede diagnose kan de oorzaak meestal snel worden vastgesteld.
Wanneer je een storing ervaart, kun je het beste het contactformulier op onze website invullen. Wij helpen je vervolgens verder en brengen je in contact met een geschikt servicepunt.
Ready to have your Stella repaired?
Fill out the form and receive a response within 24 hours.